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After-sales service
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Pre-sales service
1. The company should introduce the relevant information and quality of all products of the company to the users in detail.
2. Provide users with product technical lectures, including product use, product use characteristics and other technical issues. Whenever users need to provide services, the company will send the best engineering and technical personnel to provide customer service and technical lectures.
3. The company sets up a service hotline to answer various questions and problems related to products for users.
In-sale service
1. The main users who come to the company to purchase spot goods must fill in the user service tracking card.
2. For new users who develop, the marketing department will contact the customer by phones within one week after the goods arrive to inquire about the acceptance of the goods, including whether the product quality can meet the needs of customers, the mode of transportation, packaging and other requirements of customers.
3. For newly developed new products, it is required to deliver the goods to the person, introduce the product to the user, assist the user in installation, introduce the method of use and technical requirements.
4. Key users should send personnel to visit once or twice a quarter to solicit opinions and solve problems raised by users.
After-sales service
1. When users use our company's products and have quality problems, they receive customer complaints and ask for a reply within 24 hours, and the service personnel must go to the scene to solve the problem at the time required by the customer.
2. If there is a quality problem with the product, the company will be responsible for refund, replacement and repair until the customer is satisfied.
3. Our company will provide a complete network online service system. If you have any questions about the product including quality, use, and other related issues, you can also leave a message online or directly submit it in the form of E-MAIL; we will reply as soon as possible Give you a satisfactory reply in the fastest possible time.
Identification of Service Conditions
1. If there is a quality problem during the warranty period, if it is indeed caused by the product itself, our company will provide free service.
2. If there is a quality problem during the warranty period, if it is caused by the customer, our company will provide preferential paid services.
3. In case of quality problems after the warranty period, our company is willing to continue to provide preferential services.
Our service tenet: "Serve users, be responsible to users, and satisfy users!"
1. The company should introduce the relevant information and quality of all products of the company to the users in detail.
2. Provide users with product technical lectures, including product use, product use characteristics and other technical issues. Whenever users need to provide services, the company will send the best engineering and technical personnel to provide customer service and technical lectures.
3. The company sets up a service hotline to answer various questions and problems related to products for users.
In-sale service
1. The main users who come to the company to purchase spot goods must fill in the user service tracking card.
2. For new users who develop, the marketing department will contact the customer by phones within one week after the goods arrive to inquire about the acceptance of the goods, including whether the product quality can meet the needs of customers, the mode of transportation, packaging and other requirements of customers.
3. For newly developed new products, it is required to deliver the goods to the person, introduce the product to the user, assist the user in installation, introduce the method of use and technical requirements.
4. Key users should send personnel to visit once or twice a quarter to solicit opinions and solve problems raised by users.
After-sales service
1. When users use our company's products and have quality problems, they receive customer complaints and ask for a reply within 24 hours, and the service personnel must go to the scene to solve the problem at the time required by the customer.
2. If there is a quality problem with the product, the company will be responsible for refund, replacement and repair until the customer is satisfied.
3. Our company will provide a complete network online service system. If you have any questions about the product including quality, use, and other related issues, you can also leave a message online or directly submit it in the form of E-MAIL; we will reply as soon as possible Give you a satisfactory reply in the fastest possible time.
Identification of Service Conditions
1. If there is a quality problem during the warranty period, if it is indeed caused by the product itself, our company will provide free service.
2. If there is a quality problem during the warranty period, if it is caused by the customer, our company will provide preferential paid services.
3. In case of quality problems after the warranty period, our company is willing to continue to provide preferential services.
Our service tenet: "Serve users, be responsible to users, and satisfy users!"
quality Quality Assurance
1. In strict accordance with the requirements of the contract, provide products that meet the design standards and quality.
2. Strictly inspect and control the quality of raw materials, original devices, and supporting products entering the factory.
3. Ensure that the processing technology and testing methods of the supplied equipment are complete. The products will never leave the factory with defects; the test and inspection items and implementation standards before leaving the factory shall be carried out according to the relevant standards.
4. Take full responsibility for the supply, quality, equipment performance, technical interface, service and other issues involving subcontractors. The key component subcontractors stipulated in the contract all meet the relevant qualification requirements and have been approved by the purchaser.
5. The contract stipulates that relevant departmental standards and drawings shall be provided to the supervision unit, and convenience shall be provided for the supervision. Notify the purchaser and the supervision representative in advance of the suspended parts of the supervision equipment to be inspected, and the purchaser can send relevant technical personnel to the supplier's on-site supervision.
6. Notify the buyer and the supervision representative of quality defects in the equipment manufacturing process in a timely manner without concealing them. If the defect of the equipment exceeds the standard stipulated in the contract, we will replace it unconditionally. In the process of installation and trial operation, if there is a quality problem with the equipment, just deal with the problem, and then distinguish the responsibilities, all to meet the needs of the project progress.
2. Strictly inspect and control the quality of raw materials, original devices, and supporting products entering the factory.
3. Ensure that the processing technology and testing methods of the supplied equipment are complete. The products will never leave the factory with defects; the test and inspection items and implementation standards before leaving the factory shall be carried out according to the relevant standards.
4. Take full responsibility for the supply, quality, equipment performance, technical interface, service and other issues involving subcontractors. The key component subcontractors stipulated in the contract all meet the relevant qualification requirements and have been approved by the purchaser.
5. The contract stipulates that relevant departmental standards and drawings shall be provided to the supervision unit, and convenience shall be provided for the supervision. Notify the purchaser and the supervision representative in advance of the suspended parts of the supervision equipment to be inspected, and the purchaser can send relevant technical personnel to the supplier's on-site supervision.
6. Notify the buyer and the supervision representative of quality defects in the equipment manufacturing process in a timely manner without concealing them. If the defect of the equipment exceeds the standard stipulated in the contract, we will replace it unconditionally. In the process of installation and trial operation, if there is a quality problem with the equipment, just deal with the problem, and then distinguish the responsibilities, all to meet the needs of the project progress.
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Key words ：
- Large diameter valve series，
- Ball valve series，
- Butterfly valve series，
- Gate valve series，
- Globe valve series，
- Check valve series，
- Forged steel valve series，
- Pneumatic valve series，
- Electric valve series，
- Control valve series，
- Discharging valve series，
- Pressure reducing valve series，
- Steam trap series，
- Plunger valve series，
- Plug valve series，
- Gas valve series，
- Fluorine valve series，
- Rubber-lined valve series，
- Power station valve series，
- Metallurgical valve series，
- Bellows valve series，
- Ceramic valve series，
- Oxygen valve series，
- Ammonia special valve series，
- Oilfield valve series，
- Filter series，
- Breathing valve flame arrester series，
- Special material valve series，
- Sanitary valve series，
- Needle instrument valve series，
- Water conservancy control valve series，
- Copper valve series，
- Solenoid valve series，
- Other valves，
COPYRIGHT 2023 Shanghai Guanhuan Valve Manufacturing Co,, Ltd. ALL RIGHTS RESERVED.
Shanghai Public Network Security No. 31011602002408
Shanghai ICP No. 70774688
+86-021-67895388
shghfmc@163.com 
93862333